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Follow-up to Changes in 2-6800

As we announced several weeks ago, Enterprise Systems Solutions (user support for HRMS and BFS/BAIRS/BIS) has consolidated its phone support under one campus number (2-6800, option 1 for HRMS help, option 2 for BFS/BAIRS help). The respective help desks are also reachable directly at
3-4443 (HRMS) and 3-4250 (BFS/BAIRS).

We want to make sure that campus staff are still able to reach the offices they need which used to be associated with these phone numbers. Please see the list below for phone numbers and/or e-mail addresses for these contacts. If you are not sure whom to call, please feel free to call us for help in routing your question.

Applications Help Desk - 643-1589
--Browser compatibility questions
--Performance/response time issues
--Printing problems
--Problems with the logon process
--Plug-in questions on client installs for administrative systems.
System-related problems for Bairs, BFS, BLU, CDS, Gift Management, Foundation BFS, HRMS, KRONOS, and Payroll/OPTRS.

Budget Office Help Desk - 643-4243 or bkbudget@berkeley.edu

Disbursements - 643-2199 or disburse@berkeley.edu

Procurement Services - Purchasing Help desk - 2-7378 or prchhelp@berkeley.edu

Payroll Customer Service - 2-1336 or payhelp@berkeley.edu

Campus Benefits - 2-7053 or benefits@berkeley.edu

Employment Verification - 3-1665

Thank you for your patience during this transition. If you have any questions or comments, please call 2-6800 or write to Linda Fitzgerald, Manager of ESS User Support at fitzgerald@berkeley.edu.

Last updated: May 7, 2007