Contact Information

Service Unit E-mail Phone Web
Desktop Support

Mon-Fri 8 AM to 5 PM

Help with hardware, software, bConnected, CalMail, CalTime, and Information Security

itcsshelp@berkeley.edu

510-664-9000

Option 1, 1, 1
for general desktop support

Option 1, 1, 2
for CalTime

Option 1, 1, 3
for Campus Information Security and Policy Dept

BFS/BAIRS, BearBuy, CalAnswers, CalPlanning & Purchasing Customer Service

Mon-Fri 8 AM to 5 PM

bfsbairs@berkeley.edu


Purchasing support:
bearbuyhelp@berkeley.edu
(or contact your buyer)

For vendor questions:
ven_bsvm@berkeley.edu

 

510-664-9000

Option 1, 2
for business applications including BearBuy, BFS/BAIRS, CalAnswers, and CalPlanning support

www.bai.berkeley.edu
for BFS/BAIRS

procurement.berkeley.edu/bearbuy/
for BearBuy/Purchase requisitions & purchase orders

calanswers.berkeley.edu
for CalAnswers

budget.berkeley.edu/projects/calplanning
for CalPlanning

Information Systems & Technology (IST) Service Help Desk

First-level support for the campus network infrastructure, and telecom technical assistance

itcsshelp@berkeley.edu

510-664-9000

Option 1, 3, 1
for consultation on voice and data products and services to include the Telecom Catalog, Shopping Cart and voicemail resets

Option 1, 3, 2
to report a problem with a telephone or data network service to include AirBears and/or wifi

Option 1, 3, 3
for wireless cellular phone support

Option 1, 3, 4
for billing

ist.berkeley.edu/support/service-desk
Disbursements Customer Service & Banking Processing

Invoice processing and reimbursements, travel & entertainment policy and procedures, Central Travel System, moving and relocation payments, travel advances, Stop payments, check cancellations, wire transfers, EFT (Electronic Funds Transfer), and the US Bank VISA Travel Card

disburse@berkeley.edu 510-643-2199 controller.berkeley.edu/disbursements
Card Program Services

bluCard, Event Planner Card, and Travel Study Card

creditcard@ucsf.edu 415-476-2126 procurement.berkeley.edu/programs/card-programs